With any large-scale merger project that involves the consolidating, purging and modifying of tens of millions of records, there is the potential for hiccups if not outright chaos.
For those of you who must travel on or shortly after Saturday March 3rd your UNIGLOBE expert has some advice:
Double check and triple check that you have your six digit/number record locator and your ticket number. Currently the first three digits for Continental flights start with 005 and United tickets start with 016. This will come in handy in the event a customer service agent cannot find your reservation.
Don’t check luggage, only have carry-on baggage. Dealing with a lost bag is never a fun experience, but the thought of dealing with it during this technology merger is something no one wants to face.
For those of collecting frequent flier miles, three words: SAVE YOUR BOARDING PASSES. United’s system for crediting mileage after the fact has gotten pretty easy for most flights, you will just need to call in the ticket number and a reservations agent quickly processes it. By holding on to your boarding pass it should eliminate any problem.
Head to the airport early. Yes, we often say this, but when traveling during such a major merger it is extremely important to allow for check-in delays. Even for those avid road warriors you may still end up behind someone who wasn’t so organized.
Be sure to have your UNIGLOBE 24/7 Rescue Line number easily.
Lucky for travelers during this time, this changeover takes places well after President’s Day and before Easter rush hits. So airport traffic shouldn’t be too busy.